Refund policy

RETURN & REFUND POLICY

We want you and your pet to be happy with your Harmony Pets purchase. Please review this policy before requesting a return.

Returns

You may request a return within 30 days after your order is delivered.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition in which you received it. You must also provide your order number or other proof of purchase.

For health, safety, and quality-control reasons, opened or used pet supplements, vitamins, probiotics, food products, treats, grooming products, and other consumable or hygiene-sensitive products cannot be returned unless they arrived damaged, defective, contaminated, or incorrect.

Do not send any item back without first contacting us. Approved returns must be sent to the return address provided with your return authorization. Items sent without prior authorization may not be accepted.

To request a return, please contact us through the Contact page on our store and include your order number, the item you wish to return, and the reason for the request.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, leaking, expired, contaminated, or incorrect, contact us as soon as possible and no later than 7 days after delivery.

Please include your order number and clear photographs of the item, packaging, shipping label, and any visible damage. If the claim is approved, we will offer an appropriate replacement or refund at no additional cost to you.

Exceptions and Non-Returnable Items

The following items are not eligible for return unless they arrived damaged, defective, or incorrect:

• Opened or used pet supplements, vitamins, probiotics, treats, food, or other consumable products
• Products with broken or removed safety seals
• Clearance, final-sale, or promotional giveaway items
• Gift cards
• Personalized products
• Items damaged through misuse, improper storage, neglect, or failure to follow product instructions

If you are unsure whether an item is eligible, please contact us before returning it.

Return Shipping

If a return results from our error or from an item arriving damaged, defective, or incorrect, Harmony Pets will cover reasonable return-shipping costs or provide another resolution.

For other approved returns, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable unless required by law or the return results from our error.

We recommend using a trackable shipping service. Harmony Pets is not responsible for unauthorized returns or return packages lost in transit.

Refunds

We will inspect your return after it is received and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Your bank or card issuer may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us through the Contact page on our store.

Order Changes and Cancellations

We process orders promptly. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled after it has entered processing or been shipped.

If the order has already shipped, the applicable return terms above will apply.

Exchanges

We do not offer direct exchanges. If an approved item needs to be replaced, we may issue a replacement or ask you to return the original item and place a new order.

Consumer Rights

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection laws.

Last updated: September 4, 2026