Terms of service
TERMS OF SERVICE
OVERVIEW
This website and online store are operated by Harmony Pets. Throughout the site, the terms “we,” “us,” and “our” refer to Harmony Pets.
These Terms of Service govern your access to and use of our website, content, services, and products. By visiting our site or purchasing from us, you agree to these Terms and to the policies referenced on the site, including our Privacy Policy, Return & Refund Policy, and Shipping Policy.
Please do not use the site if you do not agree to these Terms.
1. ONLINE STORE TERMS
You must be at least the age of majority in your state or place of residence to make a purchase from this store.
You may not use our products or services for unlawful or unauthorized purposes, violate applicable laws, transmit harmful code, interfere with the operation of the site, or attempt to gain unauthorized access to our systems.
2. PET HEALTH AND PRODUCT INFORMATION
Harmony Pets offers pet wellness products and may also offer toys, accessories, and other pet supplies.
Information provided on this site is for general educational and product-information purposes only. It is not veterinary advice and is not intended to diagnose, treat, cure, or prevent any disease.
Consult a licensed veterinarian before giving your pet a new supplement, particularly if your pet is pregnant, nursing, very young, elderly, has a medical condition, takes medication, or is under veterinary care.
Use products only as directed and only for the animal species, size, age, and purpose stated on the label. Stop use and consult a veterinarian if your pet experiences an adverse reaction.
Keep supplements and other products out of reach of children and animals when not being administered. Pet toys and accessories should be used under appropriate supervision and inspected regularly for wear or damage.
Individual results may vary. Customer reviews and testimonials describe individual experiences and do not guarantee specific results.
3. PRODUCT INFORMATION AND AVAILABILITY
We make reasonable efforts to display product descriptions, ingredients, sizes, colors, images, pricing, and availability accurately. Displays and colors may vary by device, and packaging may change without notice.
We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time. We may limit quantities, discontinue products, refuse an order, or cancel an order when reasonably necessary, including in cases of suspected fraud, pricing errors, inventory errors, or unauthorized resale.
If we cancel an order after payment has been captured, we will refund the affected amount to the original payment method.
4. ORDERS AND BILLING INFORMATION
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information.
We may refuse or limit orders that appear to be placed by dealers, resellers, distributors, or for fraudulent or unlawful purposes.
Submitting an order does not guarantee acceptance. An order is accepted when we confirm it or begin fulfillment, subject to applicable law.
5. PRICES AND PAYMENT
Prices are shown in the currency displayed at checkout. Applicable taxes, shipping fees, duties, and other charges will be disclosed at checkout when available.
Payment processing may be provided by Shopify or other third-party payment providers. Your use of those services may be subject to their additional terms and privacy practices.
6. SHIPPING, RETURNS, AND REFUNDS
Shipping estimates are not guarantees and may be affected by carrier delays, weather, holidays, address errors, customs, or circumstances outside our reasonable control.
Returns, cancellations, replacements, and refunds are governed by our Return & Refund Policy. Shipping terms are governed by our Shipping Policy.
7. OPTIONAL AND THIRD-PARTY SERVICES
Our store may provide access to third-party tools, applications, websites, payment services, or content. We do not control and are not responsible for third-party services, except as required by law.
Your use of third-party services is subject to the applicable provider’s terms and policies.
8. USER CONTENT AND FEEDBACK
If you submit a review, photograph, suggestion, testimonial, or other content, you confirm that you have the right to submit it and that it is truthful, lawful, and does not violate another person’s rights.
You grant Harmony Pets a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, and display submitted content in connection with operating and promoting our business, subject to applicable law and our Privacy Policy.
We may remove content that is unlawful, misleading, abusive, infringing, or otherwise inappropriate.
9. PROHIBITED USES
You may not use the site or its content to:
• Violate any law or another person’s rights
• Submit false, misleading, abusive, or fraudulent information
• Transmit malware or harmful code
• Collect or track personal information without authorization
• Spam, phish, scrape, crawl, or interfere with the site
• Circumvent security features or access restrictions
• Resell products where prohibited or misrepresent yourself as affiliated with Harmony Pets
10. INTELLECTUAL PROPERTY
The Harmony Pets name, branding, website design, text, graphics, photographs, and other original content are owned by or licensed to Harmony Pets and are protected by applicable intellectual-property laws.
You may use the site only for personal, non-commercial shopping and informational purposes. No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission, except where allowed by law.
11. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, the site and services are provided on an “as available” basis. We do not guarantee that access will always be uninterrupted, secure, or error-free.
Nothing in these Terms excludes warranties, guarantees, or other rights that cannot lawfully be excluded.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Harmony Pets and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the site, services, or products.
Our total liability for a claim relating to a purchase will not exceed the amount paid for the product giving rise to that claim, except where applicable law does not permit such a limitation.
This section does not limit liability that cannot legally be limited, including liability arising from fraud, willful misconduct, or other legally protected claims.
13. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold Harmony Pets harmless from third-party claims arising from your unlawful misuse of the site, violation of these Terms, or infringement of another person’s rights.
14. PRIVACY
Our collection and use of personal information are described in our Privacy Policy. Shopify and other providers may process information in connection with operating the store and completing transactions.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time by posting a revised version on this page. Changes apply prospectively from the stated effective date unless applicable law requires otherwise.
16. SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
17. ENTIRE AGREEMENT
These Terms and the policies posted on our site constitute the agreement between you and Harmony Pets regarding use of the store and supersede prior communications concerning that use.
18. CONTACT
Questions about these Terms may be submitted through the Contact page on our store.
Last updated: September 4, 2026