Shipping policy
SHIPPING POLICY
Shipping Area
Harmony Pets currently ships to eligible addresses within the United States. Available shipping options and final charges are displayed at checkout.
We do not currently offer international shipping unless an international destination and shipping option are specifically available at checkout.
Processing Time
Orders are generally processed within 1–2 business days, excluding weekends and U.S. federal holidays.
Processing may take longer during holidays, product launches, periods of high order volume, address verification, or other exceptional circumstances. Orders containing pre-order or backordered products may have different processing estimates shown on the applicable product page.
Shipping Rates and Estimated Delivery
The following options currently apply to eligible U.S. orders:
• Standard Shipping: $5.99; estimated delivery in 3–5 business days
• Free Standard Shipping: available when the qualifying order subtotal is $34.99 or more
• Express Shipping: $15.00; estimated delivery in 1–2 business days
The free-shipping threshold is based on the merchandise subtotal after discounts and before taxes and other charges, unless otherwise shown at checkout.
Delivery estimates begin after an order has been processed and transferred to the carrier. They are estimates, not guarantees. The shipping option and price displayed at checkout control if they differ from this policy.
Order Tracking
When tracking is available, you will receive a shipping-confirmation notification containing the tracking information.
Tracking may take up to 48 hours to update after the carrier receives the package.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us through the Contact page on our store as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing.
Harmony Pets is not responsible for delays, failed delivery, or additional charges caused by an incomplete or incorrect address supplied by the customer.
Carrier Delays
Delivery may be delayed by weather, holidays, carrier disruptions, high shipping volume, natural disasters, government action, or other circumstances outside our reasonable control.
If tracking has not updated for an extended period or your package is significantly delayed, contact us and we will help investigate with the carrier.
Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it, please:
• Check the delivery area, mailbox, parcel locker, and any safe locations
• Ask household members, neighbors, building staff, or reception personnel
• Confirm that the shipping address on the order is correct
• Contact the carrier for delivery details
If the package still cannot be located, contact us within 7 days of the recorded delivery date. We will review the available information and assist where reasonably possible. A replacement or refund is not guaranteed when carrier tracking confirms delivery to the address supplied at checkout.
Lost or Damaged Packages
Contact us promptly if your package arrives damaged or appears to have been lost in transit. Include your order number and, for damaged deliveries, photographs of the product, packaging, and shipping label.
We may require reasonable documentation or completion of a carrier investigation before issuing a replacement or refund.
Returned-to-Sender Packages
If a package is returned because of an incorrect or incomplete address, refusal, failed delivery attempts, or failure to collect the package, we will contact you after receiving it.
Additional shipping charges may apply before the order is resent. If a refund is approved instead, original shipping charges may be deducted unless the return resulted from our error or applicable law requires otherwise.
Split Shipments
Items from the same order may occasionally ship separately. If this occurs, you may receive more than one tracking number, and you will not be charged additional shipping solely because we split the shipment.
Contact
Questions about shipping may be submitted through the Contact page on our store.
Last updated: September 4, 2026